Cancellation & Booking Policy
BoatcruiseLagos.com
Premier Boat & Yacht Experiences · Lagos, Nigeria
Effective Date: 18 April 2026
Version: 1.0
1. Policy Overview
This Cancellation & Booking Policy governs all reservations made through BoatcruiseLagos.com. By completing a booking, you acknowledge that you have read, understood, and agree to be bound by the terms set forth herein.
BoatCruiseLagos reserves the right to amend this policy at any time; the version in effect at the time of booking shall apply.
2. Cancellation Fee
A non-refundable cancellation fee of 40% of the total booking value applies to all cancellations across all services offered by BoatCruiseLagos.com.
This fee covers administrative costs, reserved crew time, and pre-arranged logistics.
Refund Structure
- Customer-initiated cancellation (any time): 60% refund of total booking value
- Non-attendance / No-show: 0% — Full forfeiture applies
- Lateness exceeding 2 hours: 0% — Treated as forfeiture (see Section 5)
- Service cancelled by BoatCruiseLagos: 100% full refund
Refund Processing:
Eligible refunds (60%) will be processed to the original payment method within 7–10 business days after cancellation confirmation.
3. Rescheduling Policy
3.1 Boat & Yacht Reservations
Customers holding a boat or yacht reservation are entitled to one (1) complimentary reschedule per booking, subject to the following conditions:
- Notice Required: Requests must be submitted in writing (email or platform message) before the original booking date and time
- Availability: The new date is subject to operational availability and mutual agreement
- One-Time Privilege: A second reschedule request attracts a 10% rescheduling fee
- No Extension: Rescheduling does not reset cancellation terms; all original terms remain valid
3.2 Beach House Reservations
Beach house bookings are not eligible for complimentary rescheduling.
Any request for a change of date:
- Will be assessed case-by-case
- May incur additional charges
4. Beach House — Full Payment Requirement
⚠ Important: Full Payment Required at Booking
All beach house reservations must be paid in full at the time of booking.
- No partial payments
- No instalment plans
- No reservation holds
Booking confirmation is only valid upon full payment.
Additional Conditions
- Cancellation: 40% non-refundable fee applies; remaining 60% refunded within 7–10 business days
- No Rescheduling: Not eligible for complimentary rescheduling
- No Partial Refunds: Partial usage does not qualify for proportional refunds
5. Lateness & Forfeiture Policy
Punctuality is essential to maintaining service quality.
Grace Period
Customers are allowed a maximum grace period of two (2) hours from the scheduled start time.
Forfeiture Rule
Arrival beyond the 2-hour window results in full forfeiture of the booking.
- Applies to all services (boat charters, yacht reservations, beach house bookings)
- No exceptions, regardless of reason for lateness
- BoatCruiseLagos reserves the right to reallocate crew, vessels, or accommodations after the grace period
6. How to Submit a Cancellation or Reschedule Request
All requests must be submitted through official channels.
Verbal requests will not be accepted.
Accepted Channels
- Email: Submit via the contact page on BoatCruiseLagos.com
- Platform Messaging: Use your booking dashboard
Required Information
- Full name
- Booking reference number
- Reason for request
Processing Timeline
- Requests acknowledged within 24 hours (business days only)
- Effective only upon written confirmation from Boatcruiselagos
7. Disputes & Governing Law
This policy is governed by the laws of the Federal Republic of Nigeria.
In the event of a dispute:
- Parties agree to attempt resolution via written negotiation
- If unresolved within 14 days, the matter proceeds to mediation
- Formal legal proceedings may follow if mediation fails
8. Boat Inspection
This attracts a 30% non- refundable fee. You are free to change your boat of choice to anyone you deem fit upon inspection
